Client Charter
Yayasan Sabah Group Quality Objectives The Quality Objectives of the Group are to ensure that the operational management and corporate services are implemented efficiently and effectively to ensure: -
- Achievement of at least 80% customer satisfaction based on results of the Customer Satisfaction Survey conducted by the respective Division/Zone/Unit.
- Services are delivered effectively and according to the schedule/plan.
- All complaints/suggestions of customers are closed within 14 working days subject to certain cases.