Administrative Professionals Conference 2017

Date: 28th March 2017
Venue: Grand Ballroom, Shangri-La's Tanjung Aru Resort & Spa, Kota Kinabalu
Today's Administrative Professionals are not the "office worker" of yesteryears. Their role has grown from mere general team and management support to more of a business partner. Over the past couple of years they have been empowered to make certain decisions on their own. Having strong business management and project management skills seem to be the direction. Knowledge and technology are driving unprecedented changes and these are taking place in the context of a multi-generational workforce. This new shift in responsibility requires new paradigms at work and a refreshed attitude to GO BEYOND.

Traditional clerical skills are still valued and utilised on the job, but it's not uncommon for today's Administrative Professionals to have responsibility for a larger scope of work.

In today's dynamic business environment, Administrative Professionals and office are taking on roles more similar to that of management level employees. In addition to their clerical and office management skills, they are also begin utilised to manage project, manage direct reports, and even make decisions on behalf of their executives on a more routine basis and all these with or without a title that accurately reflects the job functions. Their role has changed.

The question is, are YOU ready to embrace these new paradigms?

As in the past this year's APC once again delivers extraordinary investment value to you, your bosses, and your organisation by parading a Team of outstanding Speakers who a knowledgeable, inspirational, and motivating to help you GO BEYOND.
how to develop engagement and positive intent while you advance in your career.

trends shaping the future of Administrative Professionals.

Get help
from professional speakers on how to deal with the complex issues that today's Administrative Professionals face.

Laugh ...
have fun and release some of the pressure and stress that you've been having lately.

that healthy balance you desire between your personal and professional growth.

the bad habits that may be hurting your credibility and positive intent.

your confidence and professionalism with renewed assertiveness.

Be challenged
in the way you see the world and begin to ignite meaningful transformation in your organisations.

Be your company's Brands Ambassadors by networking with other at the Conference.

Return to work feeling revitalized and rejuvenated.

Administrative Assistants, Executive Assistants, Office Administrators, Executives Secretaries, Senior and Junior Secretaries, Office Manager, HR Officers/Managers, success-minded administrative office professionals at every level who value career advancement and experience Administrative Professionals.

8.00 am Registration / Breakfast
9.00 am Conference Introduction
9.30 am Session One
- Making an impact
By Hanie Razaif-Bholender
Executive Director,
Dragonfire Corporate Solutions
10.30 am Networking Morning Coffee
11.15 am Session Two
- "Knowing me, Knowing you"
By Shantini Nadarajah,
Business Synergy Asia
12.30 pm LUNCH BREAK
1.30 pm Afternoon Ice-Breaker
2.00 pm Session Three
- "in a digital economy"
By Kavitha Muthy,
Principal Consultant,
EC-Council Center of Excellence
3.00 pm Afternoon Tea
3.30 pm Session Four
- Navigating your future
By Dr. Edwin Varo,
Chief Knowledge Officer,
Perpetual Knowledge Development
4.30 pm Closing of the Administrative Professionals Conference 2017 by the Deputy Director of Yayasan Sabah.
Y.Bhg. Datuk Hajah Rosmawati Haji Lasuki, J.P.
By Hanie Razaif-Bohlender,
Executive Director, Dragorfire Corporate Solutions.

The role of an Administrative Professional is vital to an organisation's ability to achieve its business goals and objectives. Today's Administrative Professionals are expected to think assertively, reacting non-defensively, and taking the lead proactively to achieve performance goals. They are also expected to have strong interpersonal skills to enhance personal power and promote productive and working relationships with people at all levels in the organisation.

To do all of this successfully, they will need to have strategic insight and be able to innovate better processes. At the same time, they must be tactical, process-oriented, and driven toward continuous improvement. This session gives you a range of skills to help you handle any work challenge with greater confidence and effectiveness.
  • Managing New Workplace Expectations
  • Confidently Negotiate and Communicate in Managing Conflicts for Results
  • Use Strategic Diplomacy to handle Office Politics, Difficult People and Demanding Situations
By Shantini Nadarajah,
Director, Business Synergy Asia.

In today's competitive workplace and uncertain economic conditions, each of us must find effective tools to help us consistently adapt, improvise and overcome. Becoming more self-aware and learning how to make your emotions work for you building more productive relationship at the office as well as at home, will give you an edge in your career development. The daily challenge of dealing effectively with your emotions and the emotions of those around you is critical to your success.

Unlike your IQ which is typically fixed from birth, your emotional intelligence (EQ) is a flexible skill that CAN be learned and developed even if you aren't born with it. EQ is so critical to success that it accounts for major part of performance in all types of jobs. It's the single biggest predictor in the workplace and the strongest driver of leadership and personal excellence.
  • Leveraging Emotions and Gaining Emotional Control
  • Managing Relationships using Emotional Intelligence
  • MATURITY = Growth in EQ
By Kavitha Muthy,
Principle Consultant, EC-Council Center of Excellence.

Begin technologically savvy is one of the most important skills of today's Administrative Professionals. They now more that ever required to use cutting-edge technology.

Coordinating employees, many of whom may be working off-site and managing cloud-based applications are all common work assignment for Administrative Professionals. However, it is not enough to simply keep up with your employer's latest programmes. Today's Administrative Professionals need to have a solid understanding of new technology before it is implemented into the workplace and can even train other employees on how to use them.
  • Digital Economy
  • Office of the future
  • Power of "Virtual Administration"
By Dr Edwin Varo,
Chief Knowledge Officer, Perpetual Knowledge Development.

The world of work has never been as difficult or complicated as it is right now, and yet there have never been as many opportunities. If you know what you're looking for, and ensure how to position yourself in competitive job market. It all starts with a radical mindset shift: treat your career as a journey to be navigated.
  • Managing the new Portfolio
  • Developing a Career Map
  • Keeping your eyes on the Horizon

Dr. Edwin Varo

Dr. Varo is an international consultant in business process transformation and intellectual capital. He has more than 30 years of experience in the field of Organisational Science and Resource Management specialising in process excellence, human innovation, leading change and human economics.

He has held various high profile corporate positions in finance, oil & gas, project development, international marketing and service sectors. He has worked in national and international organisations. His advice and expertise have been sought by business corporations and public sectors alike ranging from services to manufacturing concerns.

His enduring contribution to his clients has been the ability, skill and willingness to not only adapt to changes but to anticipate them and realign themselves with the changing demands of the external and internal environments.

Dr Varo is engaging, entertaining, thought-provoking and down-to-earth. He blends positive energies, humorous stories, memorable insights and practical improvement approaches.

Dr Varo is also a regular keynote speaker at national and international seminars in areas related to performance management.

Ms. Shantini Nadarajah

Shantini has worked in various industries such as legal, manufacturing, marketing, fashion retailing, E-commerce network marketing, food & beverage and business process outsourcing over the last 27 years.

Her rich experience, skills and training has taken her abroad to many countries and has given her unique insight into cross cultural people management, deeper understanding of emotional intelligence, organisational dynamics including an appreciation of multi-cultural work environment.

She holds a Master Degree in Management, professional qualifications in Computer Programming (UK), Grooming & Modeling (India), Business & Administrative Management (UK), Certified Practitioner in NLP (Sydney, Australia), Certified Master Trainer (New York, USA) and a Certified PSMB trainer (Malaysia).

She has worked and consulted under various positions specialising in the set-up of international business operations, leading change and growth under training, learning & development, customer relationship engagement, corporate governance and quality management. As an energetic, entertaining and creative facilitator, Shantini is familiar with the typical challenges that professionals face in their workplace. She has strong interest in developing and coaching the upcoming younger generation guiding them trough engaging and breakthrough learning opportunities.

She is a good communicator in people, business and management skills especially in the grooming of emerging business leaders and future women managers. She has a people and service focused mind-set which make her consultative and a democratic leader who is fun and respectful. With a passion for music, Shantini is a self-motivated achiever, committed in whatever she does and thankful for the gift of life she enjoys. Her vision is to make a humble and positive difference to individuals and the environment. She believes that having courage, passion and kindness can imprint a magical difference to one's LIFE.

Ms. Hanie Razaif-Bohlender

Hanie is an experienced management and human resource professional, with over 20 years' experience in conceptualising, developing, and managing organisational effectiveness, talent development, human resource outsourcing, and management framework projects.

She consults, deliver workshops, facilitates sessions and speaks on youth, women, entrepreneurship, human resources and cross-cultural communication.

Hanie began her career with the establishment of her first business at age of 18. Over the next 20 years, she went on to co-own, operate, and manage businesses in the restaurant, food service, entertainment, hospitality, consulting, and training industries.

In 2001, through a business platform that catered exclusively to the hospitality, entertainment, and service industries, Hanie grew her company from humble beginnings into a multi-million Ringgit business.

Hanie has involved in several nation-building projects related to building the talent capacity of women, single mothers, and youth, and she contributes her time to providing training and motivational workshops to help these groups achieve success. She is also an active volunteer with a local animal rescue group, and runs charity events, and animal rescue awareness and education programs.

Her expertise includes
  • Design of experiential learning solutions
  • Youth/graduate/community upskilling for employability and entrepreneurship
  • Graduate on-boarding
  • Talent development
  • Cross-cultural communication and engagement
  • Human resource outsourcing
  • Organisational effectiveness

Hanie is a certified StradPad Business Coach (Level 2), Certified Emergenetics Associate & Consultant, certified in Pearson BTEC Level 5 Qualification in Business, and is expected to complete her Master in Business Administration (Small Business Management) by the end of 2017.

Ms. Kavitha Muthy

Kavitha Muthy holds a Master in Business Administration Majoring in International Business from UEL (University of East London). She is the first Woman in Malaysia whom has achieved Master of Business Continuity Professional (MBCP) and has been awarded as Best Industry New Comer of the Year 2013 & Best Certified Business Continuity Professional (CBCP) 2014 in Malaysia. An excellent speaker with proven abilities in the field of Cyber Security, she has recently won The CyberSAFE Professional of the Year Award, duly rewarded by Ministry of Science, Technology & Innovation (MOSTI).

A consistent performer with outstanding track record, she is also a skilled Certified e-Business Professional in Project Management, Customer Relationship Management and Certified PSMB Trainer.

She is currently the Principal Consultant of EC-COUNCIL Centre of Excellence, world leader in Information Security Training and Certification. She provides premium and consultation and advisory services in the area of Business Continuity, Disaster Recovery and Information Security with an independent approach based on industry best practices.

Kavitha began her career in mid 90's, and has since been actively involved in consultation and advisory services in professional education, information security, business continuity planning and disaster recovery planning to both private and public sector corporations.

She has contributed many articles to various corporations to raise public awareness in Information Security and Business Continuity and two of them were published locally and she is much sought after speaker and contributor in local media channel.

All of the above have equipped her with the substantial knowledge and in-depth expertise to excel in the industry with her natural leadership qualities and inherent ability to provide consultation services to customer by meeting their needs and have made her projects a recurring success. Kavitha has involved as a Project Manager/facilitator with the goal being to ensure that a project is completed on time, within budget, and according to the requirements.
Early Bird Rate Before 10 March 2017 RM1,272.00 (inclusive of 6% GST) Inclusive of refreshment and lunch, conference materials and certificate.
Normal Rate From 10 March 2017 RM1,484.00 (inclusive of 6% GST)
Closing Date: 21 March 2017
  1. All cheques/bank draft/bank deposit/bank transfer must be made payable to INNOPRISE CORPORATION SDN. BHD.
  2. Bank Account No.: Alliance Bank Malaysia Berhad - 10196-0-01-004208-1
  3. Payment must be received prior to the Conference.
  4. Walk-in delegates with payment will be subject to space availability.
  5. For Government officials, Local Order or letter of approval to participate must be presented before the Conference.
  6. For fund transfer/cash or cheque deposit, please inform us accordingly and extend a copy of your deposit slip with name of participant to verify your payment.

There is no refund for cancellation. However, written notice for substitution is allowed for registered delegates.
SECRETARIAT (for enquiry, please contact)
Human Resource Development Unit
Yayasan Sabah Group
Level 22, Menara Tun Mustapha, Jalan Sulaman
P. O. Box 11623, 88817 Kota Kinabalu, Sabah.

Tel.: +(60) 88 326451 / 326423 / 326430
HP: +(60) 13 2488110 (Linah) / +(60) 12 8021508 (Veronica) / +(60) 16 8900497 (Victoria)

Contact Us

Telephone: +(60) 88 326300
Facsimile: +(60) 88 326424
Address: Menara Tun Mustapha
Yayasan Sabah Headquarters Complex
Likas Bay
P. O. Box 11623
88817 Kota Kinabalu